Website Privacy Policy | MedTechScope

MEDTECHSCOPE – PRIVACY POLICY

This privacy policy applies to MedTechScope (we, us or our). We are committed to protecting your privacy. This policy explains how we collect, use and share your personal data. It applies to all personal data we handle, whether we collect it through our website, in person, or through other means.Information we collectIdentity and contact details· Name, address, email address and phone number· Professional details, GMC registration numbersService related information· Transaction details for services you've purchased from us or enquiries about our services· Your preferences for our services and your marketing preferences and where relevant information related to loyalty programmes· Feedback, complaints and compliments and survey responsesFinancial and payment information· Payment details for services you've purchased from us (including where relevant, credit reference information) and where relevant banking or payment card informationDigital information· IP address and general location information derived from your IP address· Search and browsing behaviour and user journeys· Website usage patterns· Cookie preferences and trackingProfessional information (for job applicants and workers)· Employment history· Professional experience· Required authorisations and licences· Professional registrations (i.e. GMC registrations details)· Information about your right to work in the UKHow we collect personal data· Directly from you when you: when you interact with us, contact us, register for or manage your subscription, or fill out forms.· Automatically when you: visit our website, use our platform, interact with our online services.· From third parties: service providers, business partners, previous employers, government organisations and organisations or people authorised by you.· From publicly available sources: such as Companies House and professional networking sites such as LinkedIn.How we use your informationData protection law requires us to have proper legal reasons for using your personal data. We can only use your information when we have one or more of these legal bases.· Consent - You have clearly agreed to us using your personal data for a specific purpose.· Performance of a contract - We need to use your information to fulfil a contract with you, or because you've asked us to do something before entering into a contract.· Legal duty - We must use your information to comply with the law.· Vital interests - We need to use your information to protect someone's life.· Public interest - We need to use your information to perform a task in the public interest or carry out official functions that have a clear legal basis.· Legitimate interests - We have a genuine business reason to use your information, or a third party does, but only if this doesn't unfairly override your rights and interests. Where we rely on legitimate interests as our legal basis, we have conducted balancing tests to ensure our interests do not override your fundamental rights and freedoms. These assessments consider:o The nature of our legitimate interesto The impact on youo Any safeguards we can implemento Your reasonable expectationso The broader context of our relationshipNote that we may process your personal data for more than one legal basis depending on the specific purpose for which we are using your data. We have listed the reasons we process your data and the legal basis below. Please reach out to us if you need further details about the specific legal basis we are relying on to process your personal data.Managing your account and providing our servicesWhat we use your information for:· To enable you to access and use our platform and subscription services, including providing login credentials· To provide our services to you, event registration, appointment management and delivery of out email-based content and newsletter· To contact and communicate with you about our services, including responding to support requests and enquiries and for dealing with complaints or claims· Internal record keeping, administrative, invoicing and billing purposesLegal basis for using this information:· Performance of a Contract· Legal Duty (for billing and record-keeping requirements)· Legitimate interestsTypes of information we use:· Identity and contact details· Service related information· Financial Information· Digital information Website enquiries and customer service What we use your information for:· To contact and communicate with you about any enquiries you make with us via our websiteLegal basis for using this information:· Legitimate interestsTypes of information we use:· Identity and Contact Data· Digital Information Business improvement and developmentWhat we use your information for:· Analytics including profiling on our website· Market research and business development· To operate and improve our services, associated applications and associated social media platformsLegal basis for using this information:· Legitimate interestsTypes of information we use:· Digital InformationMarketing and communicationsWhat we use your information for:· To send you promotional information about our events and experiences and information that we consider may be of interest to you· To run promotions, competitions and offer additional benefits to youLegal basis for using this information:· Legitimate interestsTypes of information we use:· Identity and Contact Data· Digital InformationRecruitment and employment purposesWhat we use your information for:· To consider your application if you have applied to work with us and to keep you up to date with its progress· In relation to self-declared disabilities in order for us to make a reasonable adjustments to support your application and any possible future employment· In relation to any diversity or equal opportunities monitoring questionnaire data, to monitor and report on our equality and diversity composition and ensure fairness in the recruitment process· In relation to any right to work information we collect, in order to ensure we comply with the law in employing you· To keep you updated on any other suitable vacanciesLegal basis for using this information:· Legitimate interests· Legal Duty· Consent· Performance of a ContractTypes of information we use:· Identity and Contact Data· Professional DataLegal complianceWhat we use your information for:· Comply with our legal obligations or if otherwise required or authorised by lawLegal basis for using this information:· Legal DutyTypes of information we use:· All relevant Personal DataOur disclosures of personal data to third partiesWe may disclose personal data to:Service providers· IT service providers including Beehive· Data storage providers· Web hosting and server providers· Payment processors· Marketing and advertising providers· Analytics providersProfessional advisers· Bankers· Auditors· Insurers and insurance brokers· Legal advisersBusiness partners· Our existing or potential agents· Our business partners or contractorsCorporate transactionsIf we merge with or are acquired by another company, or sell our business assets:· Your information may be disclosed to our advisers· Your information may be disclosed to the potential purchaser's advisers· Your information may be included in the transferred assetsLegal and regulatory bodies· Courts and tribunals· Regulatory authorities including as required for reporting obligations· Law enforcement officersOther parties· Third parties you have authorised· Emergency services when necessary· Any other parties as required or permitted by lawOverseas transfersWhere we store and access your informationWe store your personal data in the United Kingdom. However, your information may be transferred to locations outside the United Kingdom in these circumstances:· When our service providers are located overseas· When we work with overseas business partners· When using cloud-based services or data storage solutions· When required by law or legal proceedingsOur approach to overseas transfersWhen we transfer your personal data outside the United Kingdom, we ensure it receives appropriate protection by:· Only transferring your information to countries that UK data protection law recognises as providing adequate protection for personal data, or· Putting in place a contract with the third party that means they must protect personal data to the same standards as the UK.· Transferring personal data to organisations that are part of specific agreements on cross-border data transfers with the UK.What this means for youWe only transfer the minimum amount of personal data necessary and require all recipients to:· Protect your information to the same standards required by UK law· Use your information only for the purposes we've agreed· Allow us to monitor how they handle your information· Provide you with the same rights over your information that you have under UK lawChildren’s Personal DataWe do not knowingly collect or process personal data from children under 13 years of age without appropriate parental or guardian consent.If you are under 13, please do not provide personal data to us without first asking your parent or guardian for permission.If we become aware that we have collected personal data from a child under 13 without verified parental consent, we will take steps to delete that information as quickly as possible.Parents and guardians have the right to:· Review any personal data we hold about their child· Request correction or deletion of their child's personal data· Refuse or withdraw consent for further collection or use of their child's data· Contact us with any concerns about their child's privacyIf you are a parent or guardian and believe your child has provided us with personal data without your consent, please contact us immediately using the details provided in this policy.Data retentionHow long we keep your informationWe only keep your personal data for as long as we need it to:· Provide our services to you· Meet our legal, tax, accounting or regulatory obligations· Handle any complaints or legal issues that may ariseWe may keep your information for longer periods if:· You make a complaint that we need to investigate or respond to· We reasonably believe legal action involving our relationship with you might occur· The law requires us to keep it for specific timeframesHow we decide retention periodsWhen determining how long to keep your information, we consider:· How much information we have and how sensitive it is· The risk of harm if the information was accessed without permission· Whether we can achieve our purposes in other ways· What legal, regulatory, tax or accounting rules require· The nature of our relationship with you and the services we provideWhat happens when we no longer need your informationOnce we no longer need your personal data, we will securely delete or destroy it in accordance with our data retention policies and legal requirements.Your RightsYou can request information about retention periods for your data and ask for early deletion where legally possible.Your privacy rights and choicesProviding informationYou can choose whether to provide personal data to us, however, if you don't provide certain information, we may not be able to provide some services. Let us know if you don’t want to provide information and we will let you know when information is required versus optional.Right of AccessYou have the right to ask us for copies of your personal data. You can request other information such as details about where we get personal data from and who we share personal data with. There are some exemptions which means you may not receive all the information you ask for.Right to RectificationYou have the right to ask us to correct or delete personal data you think is inaccurate or incomplete.Right to Erasure (“Right to be forgotten”)You can request deletion of your personal data in certain limited circumstances as set out in data protection law, such as where the data is no longer necessary or has been unlawfully processed. This right is not absolute and we may be required or entitled to retain your data for legal, regulatory or legitimate business reasons.Right to Restrict ProcessingYou can ask us to suspend processing where:· You contest the accuracy of the data· Processing is unlawful but you don't want erasure· We no longer need the data but you need it for legal claims· You've objected to processing pending verification of our legitimate groundsRight to opt-out of marketing communicationsYou can opt-out of receiving marketing communications at any time. Each marketing communication will include an unsubscribe option. You can change your marketing preferences by contacting us. We will process your request as soon as practicable.Right to Data PortabilityWhere technically feasible, you can receive your personal data in a structured, commonly used format or have it transmitted to another controller where:· Processing is based on consent or contract· Processing is automatedRight to ObjectYou can object to processing based on legitimate interests or for direct marketing purposes. We will stop processing unless we can demonstrate compelling legitimate grounds.Right to Withdraw ConsentWhere processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.How to Exercise Your RightsTo exercise any of these rights, contact us using the details below. We may ask for proof of identity and will respond within one month (extendable to three months for complex requests).These rights are available under data protection law, though some may not apply in every situation. We'll let you know if any limitations apply when you make a request.Making a complaintIf you have concerns about how we handle your information.If you're unhappy with how we've used your personal data, please get in touch with us first using the contact details at the end of this policy. When you contact us:· Give us full details about your complaint· We'll investigate your concerns promptly· We'll respond to you in writing explaining what we found and what we'll do to address your complaintYour right to complain to the regulatorYou can also make a complaint directly to the Information Commissioner's Office (ICO), the UK's data protection regulator, at any time.The ICO’s address: Information Commissioner’s OfficeWycliffe HouseWater LaneWilmslowCheshireSK9 5AFHelpline number: 0303 123 1113Website: https://www.ico.org.uk/make-a-complaintYou don't have to contact us first before going to the ICO, but we'd appreciate the opportunity to try to resolve your concerns directly with you.Protecting your informationWe use multiple layers of security to protect your information.Technical safeguards· Enterprise-grade encryption for data storage and transmission· Regular security testing and monitoring· Automated threat detection systemsOperational security· Staff training on security and privacy· Strict access controls based on job requirements· Regular security audits and incident response procedures testingPhysical security· Secure premises with controlled access· Secure disposal of physical documents· Equipment security protocolsPublic informationPlease note that any information you choose to share publicly on online platforms (such as comments or reviews) can be accessed and used by others. We cannot control or protect information that you make publicly available.Cookies and analyticsCookies and pixelsWe use cookies and similar tracking technologies on our website to enhance your browsing experience and improve our services.What are cookies?Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences and understand how you use our site.Types of cookies we use· Essential cookies: Necessary for the website to function properly· Performance cookies: Help us understand how visitors interact with our website· Functionality cookies: Remember your preferences and settings· Marketing cookies: Used to deliver relevant advertisements and track campaign effectivenessCookie consentWhen you first visit our website, you will see a cookie notice explaining our use of cookies. You can choose which types of cookies to accept through our cookie preference centre. You’ll find more information about the cookies we use in our cookie pop-up.Managing your preferencesYou can change your cookie preferences at any time by:· Using our cookie preference centre on the website· Adjusting your browser settings to refuse or delete cookies· Visiting our cookie policy for detailed information about specific cookiesPlease note that disabling certain cookies may affect the functionality of our website and your user experience.Artificial Intelligence (AI) TechnologiesOverviewWe use artificial intelligence and machine learning technologies in our business operations and services, including AI tools provided by third parties. We only use these technologies when legally permitted and necessary for our business.How we use AIWe may use AI technologies to:· Conduct analysis and data processing· Generate and modify content and coding· Improve and optimise our services and operations· Automate routine tasks and communications· Personalise your experience with our services· Support quality assurance processes· Assist with customer support and queriesData protection and security· When we work with third-party AI providers, we ensure they handle your personal data in accordance with privacy laws through contractual requirements and appropriate safeguards.Your rights and our commitments· Any information generated or inferred about you by AI technologies is treated as personal data, and you maintain all the rights outlined in this privacy policy. When using AI with your personal data, we commit to: Transparency and control· We'll inform you when AI is used to make decisions that may significantly affect you· We maintain human oversight and review of significant AI-generated decisions· Our staff are trained to understand AI limitations and verify outputs before relying on them· We implement processes to verify the accuracy of AI-generated outputsSecurity· We use appropriate technical and organisational measures to maintain the security and integrity of your personal data· We regularly test and monitor AI outputs for accuracy and reliabilityRisk mitigation· We regularly assess and document risks associated with using AI to process personal data· We implement appropriate measures to address these risks· We continuously monitor AI performance and regularly review their impact AmendmentsWe may update this policy at any time by posting the revised version on our website. We recommend that you review our website regularly to stay current with any policy changes.Our contact detailsPrivacy contact email: [email protected]

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